Returns, refunds, and order changes.
This page explains the general return and refund process for customer orders, including bulk and contract purchases.
Template copy only. Review and customize this policy before using it in production.
Return eligibility
Unopened, unused, and standard-stock items may be eligible for return after review. Custom, special-order, used, laundered, damaged, or facility-marked items may be final sale unless defective or otherwise agreed in writing.
Return authorization
Customers should contact PrairieHealth before sending items back. Returned items may require a return authorization number, original order reference, and confirmation that the item is eligible for return.
Refund timing
Approved refunds are normally issued after returned items are received and inspected. Shipping charges, restocking fees, or non-refundable custom work may be deducted when applicable.
Damaged or incorrect items
Customers should report damaged, defective, or incorrect items promptly with photos and order details so the issue can be reviewed and corrected.