Contact PrairieHealth before sending anything back. We will review the order, confirm eligibility, and provide the correct return instructions for standard-stock, bulk, or custom items.
Requirements can vary for custom, bulk, or contract orders. Any terms confirmed in an accepted quote or written agreement take priority for that order.
Unopened, unused standard-stock items may be eligible for return after review. Custom, special-order, used, laundered, damaged, altered, or facility-marked products may be final sale unless they are defective or another arrangement was confirmed in writing.
Do not send products back without contacting PrairieHealth first. We may ask for the quote or order reference, product SKU, quantities, photographs, and the reason for the return before issuing return instructions or an authorization reference.
Approved returns are inspected after arrival. Any refund, credit, replacement, restocking fee, or non-refundable shipping charge will be handled according to the accepted quote and the condition of the returned products.
Report damaged, defective, or incorrect products as soon as possible. Include clear photographs of the item, packaging, shipping label, and product label so the team can investigate and arrange the appropriate correction.
